All sorts! Many of the teddies that come to us have had an encounter with an enthusiastic dog or puppy. Others are just very well loved, so might have some worn areas, holes or be a bit saggy.

We have experience of working with all materials from delicate mohairs, sheepskin, right through to plush.

Absolutely not. We are very happy to deal with modern teddies as well as antique or vintage ones. We recognise that teddies and other cuddlies are precious to their owners and give them equal amounts of love!

Whether your teddy is 6 weeks old, 6 years old or 60+ years old, he or she is welcome!

We pride ourselves on tackling the jobs that others can’t, or won’t. It will be very rare that we say something can’t be repaired - but as ever there is a judgement to be made (by you) as to the cost/benefit of undertaking a complex and lengthy repair.

In the first instance, send us some photos of the problem areas and we can see what’s possible and how complicated it might be. You might be surprised!

If you can send us some photos and details of the work required in the first instance then we can start thinking about a price. Cleaning and restuffing a modern cuddly will usually be around £25 including return postage. More complex jobs are costed on an estimation of how long they are likely to take to complete and the materials required (new eyes, growlers etc.).

Payment is made through the website via our invoicing system. You will be sent an invoice via email which you can then click through to pay on the website checkout like you would any other product. Let us know if you would like to pay in advance, in instalments or at the end when the work is completed.

Every soft toy is different, and poses different challenges depending on age, material and level of damage. If it’s a straightforward wash/restuff or simple repair then we can usually turn it around within a week or two of receipt, depending on how busy we may be with events etc.

If it’s a very complex and challenging repair job, then it may take several weeks or even months as repairs are done gradually and solutions worked out with plenty of thought.

We will advise you on possible timeframes at the time of enquiry, and keep you updated throughout the process.

Please keep in mind that even if a repair job is under 5-6 hours, it will be completed over several days, especially over winter, as the process is quite taxing physically…. and requires good light!

Your trust in sending us your precious teddy/soft toy is enough. However, if you would like to spread the payments out we are happy to arrange instalments if that makes life easier!

Firstly, we recommend sending using the shortest duration tracked service that’s appropriate for you. If you have access to online postage then Royal Mail’s Tracked 24 is what we tend to use. Otherwise you can send recorded or special delivery from a post office.

Make sure your teddy is well packed in a box that is big enough to accommodate it comfortably (especially for older, jointed bears). Pack any voids with bubble wrap or non-coloured tissue paper.

Make sure you include a return address in the box.

If you live close enough to us (Rainworth, Nottinghamshire - NG21) then you are very welcome to make an appointment to drop off and collect your teddy in person. It will also give us a chance to give him/her a careful examination and give you a firmer idea of what work is involved.